Help and contact

Ten short guides: concrete example, steps, expected result and what to do if it fails. The help matches the active version of the software.

Report an incident

Example — A listing seems misleading to you.

Steps

  1. Click “Report” on the listing.
  2. State the reason and attach the useful (private) files.

Expected result

The report receives a reference and a reasoned decision.

If it fails

The report does not automatically suspend the reported account; an appeal remains possible.

Write to us

State the subject of your request and a way to reply. Avoid sensitive attachments until they are necessary. Your request receives a reference and can be followed up.

Support hours : Support hours will be published by the operator.

The information entered is used only to handle your request.

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