Help and contact

Ten short guides: concrete example, steps, expected result and what to do if it fails. The help matches the active version of the software.

Cancel

Example — You want to stop the subscription at the end of the month.

Steps

  1. Open Billing.
  2. Click “Cancel at the end of the billing period”.

Expected result

The reduced rate remains until the end of the paid period; later collections fall under the no-subscription plan if eligible.

If it fails

No plan change retroactively recalculates fees already due.

Write to us

State the subject of your request and a way to reply. Avoid sensitive attachments until they are necessary. Your request receives a reference and can be followed up.

Support hours : Support hours will be published by the operator.

The information entered is used only to handle your request.

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