Help and contact

Ten short guides: concrete example, steps, expected result and what to do if it fails. The help matches the active version of the software.

Producing and depositing an e-invoice

Example — Your client asks for a Factur-X invoice for their platform.

Steps

  1. In Settings, Invoicing block, check address, SIREN, VAT, terms, penalties and recovery indemnity.
  2. On the invoice, click “Produce the Factur-X”: the PDF/A-3 and the EN 16931 XML are kept with their hashes.
  3. Download the file (status “exported”) and deposit it on your accredited platform or your invoicing software.
  4. Record the deposit proof (platform, reference, date), then the received statuses: transmitted, received, rejected, settled.

Expected result

The invoice carries its status chain and proofs; an exported file is never presented as issued.

If it fails

Missing mentions are flagged before deposit; a status impossible from the current state is refused.

Write to us

State the subject of your request and a way to reply. Avoid sensitive attachments until they are necessary. Your request receives a reference and can be followed up.

Support hours : du lundi au mercredi, 9 h à 16 h

The information entered is used only to handle your request.

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