Help and contact

Ten short guides: concrete example, steps, expected result and what to do if it fails. The help matches the active version of the software.

Filling in my tax information (DPI-DAC7)

Example — The platform asks for your tax information for its annual report.

Steps

  1. In Settings, open “My tax information”.
  2. State whether you are an individual or an entity, your names and birth date or legal name and registration, your address and tax residences.
  3. Enter your tax identification number or the reason for its absence, your VAT number if issued, and the account receiving your payments; these data are encrypted.
  4. Check each year the summary of the amounts reported about you.

Expected result

Your profile is complete: the platform can meet its obligation without reminders; you receive the annual summary.

If it fails

After an initial request and two reminders left unanswered for sixty days, the law provides for account suspension; no decision is automatic.

Write to us

State the subject of your request and a way to reply. Avoid sensitive attachments until they are necessary. Your request receives a reference and can be followed up.

Support hours : du lundi au mercredi, 9 h à 16 h

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