Ten short guides: concrete example, steps, expected result and what to do if it fails. The help matches the active version of the software.
Example — You want a copy of your contacts, quotes and documents.
A usable export is prepared and offered for download.
If the export fails, the request keeps its reference for support.
State the subject of your request and a way to reply. Avoid sensitive attachments until they are necessary. Your request receives a reference and can be followed up.
Support hours : Support hours will be published by the operator.